Since Wingows has moved to another network and I have opened a new account there I decided to close my account at the “old” Wingows. I requested a withdrawal via Epassporte. My first email to them was on 7/6/07 asking why the status of my account had not been changed. This is the series of emails between me and Wingows.
My email:
I just requested a total withdraw of my account balance using epassporte.
Now, I look at my Wingows balance and it hasn't changed. Is there a
problem?
First Note: Wingows response 7/9
Dear James,
please be advised that your withdrawal was approved only it may take another couple of days before it will be processed as currently we are fixing an internal technical issue with ePassporte account.
We are really sorry for the delay and inconveniences that it may have caused you.
**************
Kind regards,
Jana
Wingows Gaming
My email:
How much longer is it going to take to process my epassporte withdrawal?
Second Note: Wingows response 7/12
Dear James,
Please be advised that your withdrawal was approved only it is delayed and might take another couple of days before the transfer of funds will be processed. This delay is caused by external circumstances that currently are in the solving process. We are trying to do our best to deliver the funds to our players ASAP.
Wingows withdrawals hardly used to take over 24hrs before the current events and we are trying to do everything it takes to get back to that level and even to improve it. Please accept our apologies for all the inconveniences that might have been caused to you by the delay of transferring funds to your ePassporte account.
**************
Kind regards,
Jana
Wingows Gaming
It is now 7/18 and I still have not gotten my money from Wingows. Apparently, they have been having technical issues with epassporte for at least 12 days. I wonder if I’ll ever get my money. Should I have faith in the “new” Wingows?
