On 7/7 I requested a withdrawal of $80.08 from Optroom. At the cashier I got a message “Your request has been filed successfully. It will soon be processed by our customer service department.” A day or two later I checked my account and I now had $80.00 and a pending bonus of $40.00. Eight cents had disappeared. On 7/11 Optroom responded to my inquiry.
Dear Mr. xxxxxx,
Thank you for contacting OPT Support, your inquiries are very important to us.
Regarding to your question, unfortunately we do not see the transaction of you making the withdrawal. Could you please be so kind to do that withdrawal once more, so that you can cash out your money. I understand this can be fustrating and may be of an inconvenience to you. However we do apologize, and want to let you know that you should get your money shortly.
Please feel free to contact us any time. It is always a pleasure to assist you.
Julia Smith
Poker Support Team
Ticket Details
Ticket ID: 2608
Department: Support - OptRoom
Priority: High
Status: Closed
If they wanted to see the transaction all they had to do was look in the transaction history and in the screen print I had saved and sent to them. OptRoom never responded to my inquiries about my eight cents.
I made another withdrawal of the same $80.00 since they did not have any history of the first one and requested that I make a second one and sent them a screen print so there would be no misunderstanding.
On 7/12 I got a response from my email showing them the second withdrawal.
Dear Mr. xxxxx,
Thank you for contacting OPTRoom Support, your inquiries are very important to us.
Regarding to your question, we would like to inform you that your withdraw for $80.00 does show as pending on our System. You will soon have a response on money. Thanks for being so kind and understanding.
Please feel free to contact us any time. It is always a pleasure to assist you.
Kind Regards,
Julia Smith
Poker Support Team
Ticket Details
Ticket ID: 3355
Department: Cashier - OptRoom
Priority: High
Status: Closed
It is now 7/18 and I still have not gotten my money. Any ideas?
