TROUBLE AT SPADES LOUNGE!

[GOTHEART]

I am very disappointed. I downloaded Spades Lounge because I belong to
our forum. I normally play a few free events before I make any deposits. I want to make sure that I like the site first. Yesterday, I tried and tried to play a freeroll, and was denied due to "insufficient funds". I finally gave up!

Today, I spent hours trying to get into our 5pm game, and to no avail! I was again denied into a FREE tournament due to "insufficient funds"!

I recevied NO AID from their support tem, other than to be told to try again!!!! Well, I already did that numerous times. However, I did, indeed, try again and was again denied access! They gave me no answers except try again....
 
Now, after the game has started, they want our password for the tournament. But it has ALREADY STARTED!

I am sorely disappointed concerning the lack of answers or their caring enough to REALLY help me understand the problem. And, I missed the tournament, hope you guys had fun.

[Bucnright]

Next time let me know a little earlier I might be able to get some help. Since the tourny has started I won't be able to do anything for this one. I will contact my rep on Monday.

[betty6263]

Hi GOTHEART!

Don't know if this will help, but thought I'd throw in this possiblility.

Did you set up a real money account?  I'm not sure about Spades, but I know for some sites even tho it's a FREEROLL, you have to have a real money account set up to play in any real money games, even FREEROLLS, cause the money you win is real, not PLAY money.

Just a thought! Best of luck!
Betty  

[NELLOB]

Hey Betty, I don't want to seem to presumptuous, but I believe what you said is correct.  However, that is the case for all poker rooms.  One has to fill out the real money account, even though you don't have to make a deposit.  I hope this is clear enough for everyone.  Thanks.

[betty6263]

Thank you for agreeing with me NELLOB!! :mrgreen:
I don't have ALL the poker sites tho, so I said SOME. lol  :lol:  :wink:

It must of worked for him tho, cause as I sit here and type out this post,  GOTHEART is sitting at my Spades Lounge $50 Freeroll table.

Cya!
Betty  

[Bucnright]

They were able to fix it it was an error at thier end. I got him $10 free for his problems.

[betty6263]

$10  8O   Nice of ya buc!!

I'll be sure to let you know if I have any problems any where! :mrgreen:

Betty